Ordering

Once you place your order, we will review it and put it through for processing. If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions. Otherwise your order will be lovingly prepared by hand, wrapped and packed to be delivered within 10 days of ordering.

Bespoke orders are welcome but please be aware they will take longer to process due to the nature of the personalised request.

 

Price

Your payment is taken as you place your order and you pass through the payment process. You will always be charged at the rate advertised at the point of sale. Postage and Packaging charges are clearly shown and added to your order and shown on the website prior to placing your order.

 

Payment

Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential and we never see any of the card numbers ourselves.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check you have received a confirmation for your order and confirmation of payment by email. If you have not received one of these, your order may not be placed successfully.

 

We currently use first class postal services to most of the UK with prices starting from £4.95 per order, the postal cost is fully stated on the website before you make payment for your order. Your order is hand crafted so please allow up to 10 days for delivery, although we aim to keep this time frame as short as possible. We are looking at other couriers to extend our services but this could increase the postage costs.

 

Returns

We would not ask you to return any items to us.  We do ask for photographic evidence for our records in case of postage or heat damage so we can improve our services and packaging to our customers.

 

Refunds

As all orders are made to order we cannot offer a refund if you have changed your mind once your items have left our premises and have been dispatched.

Refunds will be considered for breakages if you contact us within 24hrs of delivery.

Great care is taken to package your order and avoid breakages, we do ask that you are in to accept delivery of your order.

Your order will be dispatched with cool packs during the warmer months and we only post Monday to Thursday to avoid your packages being left in warm warehouses for long periods to avoid heat damage.
If you were not in to take delivery of your order, we cannot consider refunds due to heat damage where your order has been left for prolonged periods in the warmth.

We cannot be held responsible for delays in the postal service.

 

Storage

Once your chocolates have been delivered to your premises you can refrigerate them to keep them cool especially in the warmer months.

 

Allergy Advice

Please be aware that whilst we do not use some of the ingredients listed below, all our chocolates are freshly made in an environment where celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphites are used.

Every effort is made to avoid cross contamination.

 

Privacy and your information

We retain details necessary for successful fulfillment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers if you have signed up to our newsletter requesting this service. Your information is treated as confidential and we do not sell addresses or any other personal information to any other companies. We will never cold call you for marketing purposes. We do not retain credit card details of any kind.

Please view our Privacy Policy for further information https://www.nirvanachocolat.co.uk/policies/privacy-policy

 

Your Feedback

Please help us to improve our services, Terms and Conditions by emailing us anytime at info@nirvanachocolat.co.uk, message us on Facebook or call us on 07716 847205 Monday to Friday between 9am and 5pm with your feedback.


We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please read our Terms and Conditions when placing your order.


THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.