Once you place your order, I will review it and put it through for processing. If I notice any missing information or anticipate any issues, I will get in touch with you to ask further questions. Otherwise your order will be lovingly prepared from scratch by hand, wrapped and packed to be delivered within 3 working days of ordering.
Bespoke orders are welcome but please be aware they will take longer to process due to the nature of the personalised request.
The Cocoa Box Subscription Club
If you don’t love The Cocoa Box then you can cancel your subscription and discontinue your payments schedule at anytime after just one initial commitment period.
The commitment period is the minimum period for your subscription which is monthly.
In order to cancel before you are renewed for the next shipment, you need to cancel online in your account prior to the your renewal date (the same date that you made your payment on the previous month, if you have a monthly subscription term).
To cancel login to your account and click the account settings and then cancel.
If your subscription has has already renewed and your payment has been taken but you’d like to cancel before your box is posted, you must request cancellation by the 5th of the month to be eligible for a refund.
IF YOU DO NOT CANCEL BEFORE TO THE FIFTH DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT.
I DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.
I am unable to offer refunds on boxes which have already been dispatched/ received. The Cocoa Box is a surprise treat wellness box and therefore this is the risk you agree to when you sign up for your subscription.
If you don’t like the box contents, then you are more than welcome to gift the items to a family member, friend or client.
The Cocoa Box Subscription Club is currently only available for UK shipments.
Your payment is taken as you place your order and you pass through the payment process. You will always be charged at the rate advertised at the point of sale. Postage and Packaging charges are clearly shown and added to your order and shown on the website prior to placing your order.
PaymentYour payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential and I never see any of the card numbers.
Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check you have received a confirmation for your order and confirmation of payment by email. If you have not received one of these, your order may not have been placed successfully.
I currently use Couriers and first class postal services to UK addresses with postal costs fully stated on the website before you make payment for your order. Your order is hand crafted so please allow up to 3 working days for delivery, although I aim to keep this time frame as short as possible. I am looking at other couriers to extend my services but this could increase the postage costs.
If you are liaising with me for wedding favours, I require a £50 non refundable booking fee to secure my time for you and so I can start to order stock for your order. Full payment is required 8 weeks prior to delivery.
If you are liaising with me for larger projects then I require full payment upfront to secure and plan my time for you and so I can order stock for your order.
If you message me with an order, I will send you an invoice which must be paid in full upfront before delivery. Goods will not be dispatched until full payment is received.
I would not ask you to return any food items to me. I do ask for photographic evidence for my records in case of postage or heat damage so I can improve my services and packaging to my customers.
As all orders are made to order I cannot offer a refund if you have simply changed your mind once your items have left my premises and have been dispatched.
Refunds will be considered for breakages during dispatch, if you contact me within 3 hours of delivery and provide photographic evidence.
Great care is taken to package your order and avoid breakages and heat damage, I do ask that you are in to accept delivery of your order.
Your order will be dispatched with cool packs / summer packaging during the warmer months and I only post Monday to Thursday to avoid your packages being left in warm warehouses for long periods which could cause heat damage.
If you were not in to take delivery of your order, I cannot consider refunds due to heat damage where your order has been left for prolonged periods in the warmth of the full sun.
I cannot be held responsible for delays in the postal service but I will chase the post office / courier until delivery is made which is where my responsibility ceases.
Once your chocolates have been delivered to your premises you can refrigerate them to keep them cool which is highly recommended in the warmer months.
Please be aware that whilst I do not use some of the ingredients listed below, all my chocolates are freshly made in an environment where nuts are present and some ingredients may have been made in an environment where celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya and sulphites are used.
Every effort is made to avoid cross contamination.
Privacy and your information
I retain details necessary for successful fulfillment of your order and may use them for marketing purposes for example emailing or posting you information about seasonal offers if you have signed up to my newsletter requesting this service. Your information is treated as confidential and I do not sell your addresses or any other personal information to any other companies. I will never cold call you for marketing purposes. I do not retain credit card details of any kind.
Please help me to improve my services, Terms and Conditions by emailing me anytime at email@example.com, message me on Facebook or call me on 07716 847205 Monday to Friday between 9am and 5pm with your feedback.
I reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please read my Terms and Conditions when placing your order.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.